Refund Policy

Refund Policy – Doctor in Your Pocket

At Doctor in Your Pocket, we strive to provide accessible, professional, and efficient online healthcare services. Due to the nature of medical consultations and the allocation of practitioner time, the following refund policy applies:

1. Consultation Bookings

All consultation bookings are considered confirmed once payment has been successfully received.

Because appointment slots are reserved specifically for you and medical practitioners allocate time accordingly, consultation fees are generally non-refundable once the consultation has commenced.

2. Cancellations by Patients

• More than 24 hours before your appointment: Full refund or reschedule at no additional charge.
• Less than 24 hours before your appointment: Refunds may not be issued, but a once-off reschedule may be offered at management’s discretion.
• Missed appointments / no-shows: No refund will be provided.

3. Technical Issues

If a consultation cannot proceed due to a verified technical issue on our platform or the practitioner’s side, you may choose between:

• A full refund, or
• Rescheduling your consultation at no additional cost.

If the issue is due to the patient’s internet connection, device compatibility, or failure to join the consultation, refunds may not apply.

4. Practitioner Cancellations

If your healthcare practitioner is unavailable or Doctor in Your Pocket needs to cancel your appointment, you will be offered:

• A full refund, or
• The option to reschedule for another suitable time.

5. Prescriptions, Sick Notes & Medical Documents

Refunds will not be granted based on:

• A patient’s expectation of receiving a prescription, sick note, referral letter, or specific medical outcome.
• A practitioner determining that a prescription, certificate, or treatment is not medically appropriate.

All medical decisions remain at the sole discretion of the consulting healthcare practitioner.

6. Duplicate or Incorrect Payments

If you were charged more than once in error, please contact us within 7 days with proof of payment. Verified duplicate charges will be refunded.

7. Emergency Consultations / Priority Bookings

Emergency or priority consultation fees (where applicable) are non-refundable once the booking has been confirmed and the practitioner has been assigned.

8. Refund Processing

Approved refunds will be processed within 5–10 business days, depending on your payment provider or bank.

9. Contact for Refund Requests

For refund requests or billing queries, please contact:

Doctor in Your Pocket
Email: doctorinyourpocketsa@gmail.com
Phone: +27 84 599 7880

Important Notice:
Doctor in Your Pocket is an online healthcare consultation service and not an emergency medical service. If you are experiencing a medical emergency, please seek immediate in-person medical assistance.